Pre-sale Questions
Work is our favorite four letter word. It’s also what defines us as a user-centered .

01

What services do you provide?

We offer all IT services i.e., SAAS and customer services including BPO and KPO. Our Finance Experts are experienced in creating business plans and financial forecasts covering all accounting and audit related services.

What benefits can you guarantee?

All projects we take up carry the following guarantees

  • Confidentiality guarantee:All client details will be kept confidential
  •  Price guarantee: Minimum 60% cost-saving over on-site development
  • Results guarantee: Progress-linked payments weighted toward the end

What is the quality of people you employ?

The quality of a software development company is ultimately the quality of its people. Our people are very strong for software projects:

  • Are English-speaking Graduate/Post-Graduate Engineers
  • Have multiple years of industry experience, or are outstanding new engineers
  • All people have experience on off-shore projects with US/European clients
  • Most people are from premier engineering institutes or have proven exceptional abilities
  • Are industry-certified (Microsoft, Oracle etc)
  • Tiara Tech Solutions selection process is rigorous and includes 4+ hours of online tests, actual programming, 4+ hours of interviewing and reference checking!
  • About 200 candidates apply to us every month. We pick the top few among them.

How do you assure confidentiality?

  • We sign NDAs and Confidentiality Agreements as required by you.
  • All our employees are full-time employees, and are bound by the company Confidentiality and Non-Disclosure clauses.
  • You may require assigned Tiara Tech Solutions team members to sign your Confidentiality and Non-Disclosure Agreements; indeed we encourage the same.
  • Additionally, for sensitive projects, we create isolated cells disconnected from any public network.
  • At a practical level, all CD-Writers and USB drives need authorization for usage. Internet uploads larger than a threshold also need authorization.

Why should we trust you?

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:

  • We have completed projects for 200+ US/UK/Australia/Asia & European clients
  • We have been 1+ years in business, dedicated to the off-shore execution model
  • We are here for the long run; our CTO has global experience with leading technology companies and has started up with a long-term vision
  • The team consists of people from global companies like Microsoft, Adobe, Quark, AIG, AT&T, TCS,  IBM, Primus etc.
  • Our list of references/ testimonials

Pre-sale Questions
Work is our favorite four letter word. It’s also what defines us as a user-centered .

02

We are worried about quality; how do you assure solid projects?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.

Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

What contracts and agreements do you sign?

We sign NDAs before initial discussions, and final contracts are drawn out in detail.
We are normally bound by the legal framework of our client’s country, and are a registered organization in India.

What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines.

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).